The facts are in the figures

One aspect that constantly distinguishes top performing organisations from the rest of the pack is motivated and satisfied employees. Research continues to show that a well-substantiated relationship exists between employee engagement – the extent to which employees are committed, believe in the values of the company, feel pride in working for their employer, and are motivated to go the extra mile.

Success depends on closing the engagement gap http://youtu.be/6DnGt9zCjtg

For more than fifty years The Gallup Organisation has asked customers and employees alike a huge variety of questions about jobs, the workplace, and decisions related to purchases and consumption. They queried every major type of industry, conducting research on a global scale. What they discovered is organisations which demonstrate higher levels of employee engagement enjoy higher quality products and services, as well as increased colleague and customer satisfaction which in turn leads to greater returns on investment and increased employee satisfaction ratings.

Prioritise and drive growth by identifying the most suitable course of action and right interventions to improve your business results

The ability to identify customer and employee satisfaction linkages are a key influencer in achieving increased satisfaction. However, all too often companies tend to review customer  feedback and employee surveys in complete isolation of each other. Generally customer  research is marketing led and employee surveys are HR led. Therefore, this can lead to strategic business units setting independent improvement targets that are not always joined up thereby encouraging silos, fragmented objectives, separate plans with no-cross dependences. 

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Action Planning around your customer and employee related satisfaction scores is the difference that makes the difference!

How does Metwou help you Effect the Change?

 We build you a Framework model that:

• Creates a solid and sustainable implementation plan
  

• Creates a consistent Communication message stream

• Develops internal change leadership skills

• Develops internal change leadership skills

• Establishes essential tools and techniques for improving performance

• Produces an effective tracking and accountability mechanism

Case Study

Employee satisfaction – a systemic approach was used in order that learning could be captured and leveraged via a deployed network of change agents in local business teams. Ratings improved by 12% year on year, variation in results reduced by 1/3 and 2005 Group targets were beaten by such a margin that the 2006, 2007 and most of 2008 targets were achieved too.  This project well exceeded its objectives.

Metwou have the know-how to identify the root causes, by making the right connections, that enable the right issues to be addressed, to successfully improve your employee satisfaction results going forward.

 Where Do You start?

 We Interpret and We Action

Planning around your low satisfaction scores will improve results, that's a given.  We will guide you through the experience of how to interpret the data, reveal the underlying issues that maybe causing your scores to decrease and then help you resolve them. We can increase your employee ratings based on a proven strategy that works. We will share with you what great managers do differently to drive employee engagement and drive company, customer and employee performance.

The usual question is; Where do we start?

 ...by Setting Targets

"What gets measured gets done, and what gets done gets rewarded"

Why should I invest in this approach?

Because you probably have complete or partial responsibility for improving employee satisfaction (or customer) results for your organisation, division or department and will greatly benefit from a practical and hands on approach utilising your own data and a proven method.  

 For more information on how we can help you implement Employee Engagement
please send an email to denise.gerrard@metwou.co.uk