ENGAGE. CHANGE. DELIVER - PEOPLE. PROCESS. TECHNOLOGY
Context - Metwou service offerings:
New Business Development and Product Management
My job roles included every aspect of delivery - from conception, for example, launching the UK's first CHIP enabled mobile credit and debit card payment terminal - for retailers on the move and several PDQ payment devices/services. Researching customer needs, producing business cases - through to live implementation delivery and management; touching on every level of the organisation, department and many individuals across the merchant acquiring business, from the top down and bottom up, before moving to Business Transformation (BT) to work on a major strategic business change programme.
Business Transformation and Change
Working closely alongside the Head of BT - accountable for the Executive’s interests in the final outcome of the programme: measurable improvements in business performance and realising the resultant benefits by embedding capability, i.e. CHANGE Management (the People-side of Change) into business operations. Creating the new business structures and working practices affecting and involving company, customer, colleagues, before moving to Process Re-engineering and Innovation department and working in a similar capacity with individuals and teams across the business to instil best practice and drive efficiency.
I was very fortunate to have a Master Neuro-Linguistic Programming Practitioner (NLP) in BT for a boss, (wonderful teacher and supportive leader) who shared in-depth knowledge on the subject, for which I am forever grateful. They do say the best teachers are those that don't tell you what to do, they show you where to look and then you decide. A methodology I follow to this day.
A course soon followed as part of my new role supporting individuals move toward change rather than away, i.e. pull not push. NLP provides a systematic, coherent and well-tried range of techniques to enhance all aspects of communication and change work. Read: NLP-Coaching Tools for more information.
During this time, I became fascinated to know and understand more about the phenomenal experiences these techniques help to bring about from a personal perspective, which led me to seek out and find answers to a calling from within. See Balancing Mind-Body Spirit below for more information.
Non-Verbal Communication. Group Dynamics and Relationships
Whilst engaging individuals and teams across the business, I became very familiar with change resistance, in particular, the inconsistencies peoples body language vs what was communicated verbally, i.e. said yes, but meant no, so decided to book myself on a * Non-verbal communication course to equip myself with the facts, instead of relying on my instincts, which I hasten to add, turned out to be more accurate than I had ever imagined - but that's another story.
I was most intrigued to learn about how people change tact and mind when in a group situation. These changes became clear together with the non-verbal signals displayed in a one-on-one situation. Click * ENGAGE if you’re interested to read more about *Non-verbal communication and *Group Dynamics and more.
Further insight is also available Understanding your personality a useful tool to discover what motivates you and others, helps save a considerable amount of time and money, instead of trying to push water uphill, so to speak.
I embarked on and completed a healing course with the National Federation of Spiritual Healers (NFSH) and continue to this day to expand and develop my understanding and knowledge (Energy work). All life is energy, and to appease the logical side of my brain and gather factual scientific evidence, I'm currently studying another syllabus, this provides the visual aspects. The equipment purchased allows me to see energy in and around the body in real-time - similar to x-ray.
Stress and the impact on the body
Thought influences matter and many common stress-related health problems are related to energy imbalance s. When a negative emotion occurs it triggers a change in the body, the initial domino that sets the process in motion. This is why I wish to share with others what triggers body's 'fight' and 'flight' response. These responses may become our norm, and if left un-checked, will come calling later down the line if we choose to ignore and push aside how we really feel about what's bothering us on the inside. See The Six Stages of Illness before the mental and physical manifestations occur.
This brings me full circle to today...and the work I do...
Me Two U came about to support individuals and businesses operate at their best, by imparting tools and techniques that have been tried, tested and work. And, by helping people understand the 'Mind-Body-Emotion' connection - the key to a less stressful way of being.
Mind how you go ... Wellbeing and Restoring Harmony
What I love to do and what motivates me is ...
"Observe what’s working and what’s not working.
Identification of obstacles and development of creative solutions to overcome obstacles."