Improve Your Ratings and Embed ‘Best Practice’ in Your Organisation 

One aspect constantly distinguishes ‘Top Performing Organisations’ (HPO’s) from the rest of the pack are motivated and satisfied employees, compared to companies whose employees had low engagement scores -success depends on joining up the engagement gap

The facts are in the figures:

For more than fifty years ‘The Gallup Organisation’ has asked customers and employees alike a huge variety of questions about jobs, the workplace, and decisions related to purchases and consumption. They queried every major type of industry, conducting research on a global scale. What they discovered is organisations which demonstrate higher levels of employee engagement enjoy higher quality products and services, as well as increased colleague and customer satisfaction; which in turn leads to greater returns on investment and increased employee satisfaction ratings.  

A tried and tested methodology for improving results

Teams work smarter and together and can be a great motivator for your employees and an effective mechanism to engage and agree progress toward the agreed goals.  What gets measured gets done, so it’s important to define improvement targets at the outset that are challenging but feasible.  However, all too often Strategic Business Units (SBU’s) will most likely set independent improvement targets that are not always joined up, thereby encouraging information silos, fragmented objectives and separate plans with no cross-dependencies and duplication of effort.

The ability to identify customer and employee satisfaction linkages are a key influencer in achieving increased satisfaction and, all too often, companies tend to review customer research feedback and employee satisfaction surveys in silo’s and complete isolation of each other. 

Save time and money by implementing a systematic approach that covers both the customer and employee dimensions as one integrated plan and delivery.  

  • Identify and prioritize the most suitable course of action and right interventions
  • Shed light on the underlying issues that maybe causing your scores to decrease
  • Share and help embed best practice
  • Develop specific drivers of engagement and business performance
  • Identify and ensure the right things
  • Engage employees to avoid duplication of effort

Employee Opinion Surveys

  • You probably already have all the pieces of relevant data and now want to see the bigger picture, but where do you start? 
  • How do you determine what specific issues are driving key survey results to help guide the appropriate courses of action and shed light on the underlying issues that maybe causing your scores to decrease?

A tried and tested methodology for improving results

What gets measured gets done, so it’s important to define improvement targets at the outset that are challenging but feasible. However, all too often Strategic Business Units (SBU’s) will most likely set independent improvement targets that are not always joined up, thereby encouraging information silos, fragmented objectives and separate plans with no cross-dependencies and duplication of effort. 

One aspect constantly distinguishes ‘Top Performing Organisations’ (HPO’s) from the rest of the pack are motivated and satisfied employees, compared to companies whose employees had low engagement scores.

Low level Leadership and Responsibility

  • Avoids leadership responsibility
  • Has a low profile, or is never around
  • Tends to become over involved in the work of others
  • Relies on power of position to get things done
  • Has favourites
  • Delegates too much, or allocates all own work to others

High Level Responsibility

  • Gives team members enough freedom and support and involves team in setting goals and objectives
  • Negotiates new boundaries and responsibilities during change
  • Publicises, praise and celebrated team success
  • Acts as an advocate for the teams with other teams
  • Supports team in face of external challenge

How to Improve Your Ratings and Embed ‘Best Practice’ in Your Organisation

Empower your employees

The key to improving your employee engagement and satisfaction ratings is the ability to communicate effectively with others, to inspire them to share your vision and goals, as well as to provide relevant information, what it means to them, and to let them know what changes are happening and when. 

Employees must understand why the change is being made and what their role will be in making it a success!

Action Planning Workshops

  • ‘End to end' walk through that uses your results and 'how' to identify and action plan around your lowest scores.
  • A vehicle for learning and deployed through a results based ‘learn by doing’ approach to embed best practice in your organisation for years to come.
  • Providing people with valuable insights, tools and techniques to identify the most suitable course of action and right interventions to improve results.

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